Firstly I want just say thank you all for the warm welcome and vast amount of content available here. With that said I work for a US Voice carrier and been reselling some well known UCaaS platforms and leveraging their AI from call recording to Omni channel CC. While each one does things well in some areas there’s always something missing from being great. I also want to point working in my sector the majority of businesses we provide services for utilize our PSTN for trunking to an existing out dated PBX or use our UCaaS or “big software 365 “. Direct Routing. My point is a lot of these tools and 3rd party AI builders available really don’t integrate well with existing PSTN customers and to make matters worse is the multiple legs of a call leaving PSTN going to 3rd party AI Agent and then going back to PSTN to speak to a live agent causing poor experience from the real customer calling in. I also am trying to understand the cost models associated with making an agent for a customer since I can see one use case for an AI agent being created to discuss product offerings and breaking down the details between products could be a 10-15 min call. The cost for 60 calls a day could be pretty pricey. While I will say over the past year the AI receptionist discussions have increased from customers inquiring if we offer the flip side is their willingness to spend since voice services typically over the years average 5-35 dollars a month based off features included. I would love to pick some of your brains on this and I’m an open book if anyone has questions for me in regards to my experience and market industry I focus on. Sorry for the long rant and this was all written up on my iPhone with zero AI used :). Probably why a decoder ring might be needed… Thanks Chris

Hello everyone. Great content and super excited I joined. Looking forward to meeting some of you in the community and going through some of the content and courses here. I have some experience with AI but nowhere near as intense as most in this channel. I mainly came to look for ways to create or support my own voice receptionist agent but not relying on paid usage services. I work for a voice carrier currently and have the luxury of using my own voice network, however figuring out how to incorporate/create my own agent and making this work on my own has been a challenge. Hoping to find some guidance here within the community and meet others to bounce ideas off of. Chris