Pricing and Product offerings. · Brendan's AI Community

Pricing and Product offerings.

Firstly I want just say thank you all for the warm welcome and vast amount of content available here.

With that said I work for a US Voice carrier and been reselling some well known UCaaS platforms and leveraging their AI from call recording to Omni channel CC. While each one does things well in some areas there’s always something missing from being great. I also want to point out that working in my sector the majority of businesses we provide services for utilize our PSTN for trunking to an existing out dated PBX or use our UCaaS or “big software 365 “. Direct Routing.

My point is a lot of these tools and 3rd party AI builders available really don’t integrate well with existing PSTN customers, and to make matters worse are the multiple legs of a call leaving PSTN going to 3rd party AI Agent and then going back to PSTN to speak to a live agent causing poor experience from the real customer calling in.

I also am trying to understand the cost models associated with making an agent for a customer since I can see one use case for an AI agent being created to discuss product offerings and breaking down the details between products could be a 10-15 min call. The cost for 60 calls a day could be pretty pricey.

While I will say over the past year the AI receptionist discussions have increased from customers inquiring, “do you offer this service?” the reality is their willingness to spend on this service since your typical voice service offerings over the years average 5-35 dollars a month based off features included. I would love to pick some of your brains on this and I’m an open book if anyone has questions for me in regards to my experience and market industry I focus on.

Sorry for the long rant and this was all written up on my iPhone with zero AI used :). Probably why a decoder ring might be needed…

Thanks

Chris

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