Hi all, I’m interested to know what transcriber you’re using for your voice agents? I’m currently running Deepgram as my provider with the General Flux English model, and I find it’s quite inconsistent when collecting the customers name. I set up a letter-by-letter system with my agents, sometimes it’s great, sometimes not so great. Interested to know what other options out there work well.

Hey all, I’m curious to know, has anyone noticed a difference in customer experiences with a male AI receptionist, compared to a female? I’ve got this idea I’ve sprung up in my head that convinces me customers are more likely to be patient, fair, and I guess understanding when they’re met with a female voice. Don’t know the psychology behind it but wanted to see what everyone else thinks.

How can I customize or edit the email summary that gets sent after my AI agent finishes a call with a client?

I’m putting together more Voice AI content and want to make sure I’m answering the right questions, not just what I think people want to know. If you’ve ever: - Thought about building or using Voice AI - Seen AI phone agents and wondered how they actually work - Been unsure what’s possible vs what’s hype - Got stuck, confused, or overwhelmed by Voice AI tools 👇 Drop your questions below. No question is too basic or too advanced. Some examples: - “How realistic are AI voice agents actually?” - “What businesses does Voice AI make sense for?” - “What usually breaks or goes wrong?” - “How much does it really cost to run?” - “Can this replace staff or is it just support?” - “What’s the hardest part of deploying one?” I’ll be going through all of these and using them to guide future content. Appreciate any questions you’ve got 🙌

Has anyone found an efficient way to search through job allocations/activities on ServiceM8 to find an available slot for a customer?