Today I was a vendor at an expo and I offered free chair massage and had one of the participants actually thank me for having something that was complementary. I hadn’t thought about it before but what a bummer to pay $55 to get into an event (that did have free breakout sessions) and then have every vendor asking you to buy something or trying to sell you something. Obviously my intention was to get clients but the energy behind it was different and the attendees felt that.

Are you doing a team huddle before shifts start? Heck even if you’re a solo therapist, are you doing something for yourself daily to inspire and motivate yourself?

My client is moving out of state. And I’ve worked on her for so long that I just don’t think that me massaging her one last time and then hugging and saying bye is enough. So I got her this as a farewell gift. I’ll get her new address and probably send her a handwritten letter in the mail as well. Do you have any other ideas for farewell gifts?

We need to plug the holes in our bucket (Business) that keep leaking clients out. Membership and packages is a great way to keep clients coming back for longer so they can get better results and you can have more predictable business income.

Can you think of a time where you experienced great hospitality or great service at a business, at somebody’s house, or anywhere? Where was it. And how did that make you feel on receiving end of that?