This is the text I got this morning. The funny thing is, I haven't even seen her yet. All I was doing was booking her appointment. The text started because she booked a consultation call for tomorrow. I messaged her asking if she could do today. She said she was looking for thai massage because she likes people walking on her back...I don't do that...but i told her i knew someone who does and i sent her @Jordan Allen number. I then told her I give a great deep tissue and do a stretching technique that's pretty unique. She said that sounds great and we proceeded to look at dates and times. Well she doesn't have child care, on the opening that i have and she has a one year old daughter. So I suggested that if it helps, and if she thinks her kid will nap through the session I can give her 30 minutes to lay her daughter down and then we can start the session. She was so excited that that was an option and said that would be great. Then she text me that she's "so happy she found me". All I did was try to find ways to serve her. First by referring her to someone who actually does the thing she's asking for. (of course i still told her what i can do and how I can help) and then second coming up with a solution to her child care issue. This is a good example of elevating the Booking Phase of your process. Have you ever had a situation where people were blown away with you before you even got your hands on them? tell me about it in a post or in the comments.

@Ricky Arora asked a great question today.

I’m running a little bit behind, but I’ll be going live in about 10 minutes

Summer is here! This means kids are home, vacations are happening, tans are in... But it also means that reschedules and cancellation can happen, and business can slow down. If that's happening to you, it's not time to stress...it's time to take action. Posting, networking, following up, adding value, emailing, making offers, meeting people. I had a couple cancellations this last Friday and my wife said "great so you're coming home"? I said NOPE. Im going to use this time to market, edit video, post. This is the time you have to work on your marketing, take the actions. Don't just go home everytime you get cancellations. Plant some seeds in the marketplace before you go!! How is business going for you? Do you need to ramp up your marketing? Do you need to message people to get back in?

One of the biggest benefits of hiring a coach is accountability. Why is that though? Because starting and maintaining a new habit is extremely hard for most people. My wife has been telling my son for 14 years to pick up his shoes and put them away and it’s still not a habit for him 😂😂 So when it comes to training our staff on the things we want them to do….will we ever be able to train them once or even twice or three times and expect it to stick so well they never need to be trained again?