Home services businesses lose more revenue to slow follow-up than almost anything else. A homeowner requests a quote or a free assessment, doesn't hear back fast enough, and books with whoever called first instead. Most owners already know this. What's harder is finding someone who can run the phones, keep the CRM and field service software updated in real time, and actually report on conversion numbers instead of just saying "we're following up." 🕒 A day in the life: 1. Works new and returning leads first, checking the CRM and field service platform for anyone who requested a quote or free assessment and hasn't been called yet. 2. Makes outbound follow-up calls on open quotes and assessments, and takes inbound calls from customers who are ready to book. 3. Updates job and customer records in the field service platform so techs, dispatchers, and franchise managers aren't chasing paperwork. 4. Coordinates scheduling with managers and, in a multi-location business, with the right branch or franchise team. 5. Pulls booking and conversion numbers at the end of the day or week so leadership can see what's actually turning into revenue. 💰 What businesses typically pay for this role: AVERAGE RANGE: $7 to $12/hr Rates vary based on experience, call volume handled, and fluency in specific CRM and field service software like HubSpot, Jobber, ServiceTitan, or Housecall Pro. ✅ What makes a great home services lead follow-up specialist: --> Comfortable on the phone all day without sounding scripted --> Fluent in at least one CRM and one field service platform at the same time --> Treats every open quote like it has an expiration date --> Organized enough to track dozens of leads across different stages without dropping one --> Reports real numbers instead of guessing at them — 🚀 Want to Meet Talent Like Mili? - Inbound Sales & Lead Follow-Up Specialist (South America, Home Services) "She's consistent with following up on leads and quotes, stays on top of scheduling, and does a good job keeping everything organized in HubSpot and Jobber. We've also seen improvement in bookings and conversions from the follow-up work she's been doing. She communicates well with the team, is reliable, and has really become someone we can count on day to day. 👍" - Franchise Owner