DRGs and payment models, excellent written and verbal communication, detail-oriented and strategic thinking, ability to manage ambiguity, Salesforce/ChurnZero ... property management or real estate industry experience (strongly preferred), CRM and CS tools proficiency (HubSpot, Intercom, Salesforce, Gainsight, ChurnZero ... interpersonal skills, strong organizational and time management abilities, customer-first mindset, experience with CRM/customer success tools (Salesforce, ChurnZero