──────────────────────── ROLE OVERVIEW ──────────────────────── Role: Lead the strategy, monetization, and product portfolio management of Customer Success offerings by driving AI-enabled transformation, financial performance, and enterprise-scale execution. ──────────────────────── APPLY ──────────────────────── https://job-boards.greenhouse.io/veeamsoftware/jobs/4765240101 ──────────────────────── COMPENSATION & WORK DETAILS ──────────────────────── Salary: $207,600 - $594,600 USD (TTC/OTE depending on US zone) Pay Type: Salary + Bonus Salary Band: Work Type: Full-Time Location: [US Only] ──────────────────────── KEY TASKS ──────────────────────── Key Tasks: customer success product strategy, CS monetization and financial modeling, AI and automation adoption, product roadmap ownership, cross-functional leadership, KPI and OKR management, lifecycle management of CS services, pricing and packaging strategy, executive stakeholder collaboration ──────────────────────── QUALIFICATIONS ──────────────────────── Qualifications: 15+ years customer success or product leadership experience, enterprise SaaS background, CS monetization expertise, P&L ownership, product management methodologies, AI and automation exposure, strong financial and operational acumen, executive-level leadership ──────────────────────── TOOLS & CLIENT ──────────────────────── Tools: AI/ML platforms, analytics and BI tools, customer success systems Client Type: Enterprise B2B customers ──────────────────────── ROLE TAGS ──────────────────────── Category: [Customer Success] Sub-Category: [Customer Success Leadership] [Product Management] [Enterprise SaaS] [CS Monetization] ──────────────────────── BROWSE SIMILAR ROLES ──────────────────────── Job Title Search: https://www.skool.com/virtual-assistant-8842/-/search?q=Senior%20Director%20Customer%20Success%20Product%20Portfolio%20Management