──────────────────────── ROLE OVERVIEW ──────────────────────── Role: Lead and develop a mid-market Customer Success team to drive customer value realization, retention, and renewal readiness across a scaled SaaS portfolio. ──────────────────────── APPLY ──────────────────────── https://sai360.bamboohr.com/careers/174 ──────────────────────── COMPENSATION & WORK DETAILS ──────────────────────── Salary: $105,000 - $135,000 plus bonus or commission Pay Type: Annual Salary Work Type: Full-time Location: [US Only] ──────────────────────── KEY TASKS ──────────────────────── Key Tasks: Lead and coach mid-market Customer Success Managers, drive customer value realization and renewal readiness, enforce Customer Success playbook execution, manage escalations for at-risk accounts, partner with Account Management on renewals and expansion, monitor customer health and performance metrics, collaborate cross-functionally with Sales, Product, and Operations, improve processes and tooling scalability ──────────────────────── QUALIFICATIONS ──────────────────────── Qualifications: 6+ years in Customer Success or related customer-facing roles, 3+ years people management experience, experience managing scaled portfolios, proven retention and renewal success, strong stakeholder communication skills, analytical mindset, cross-functional collaboration experience, familiarity with Salesforce and Customer Success tools, SaaS experience preferred ──────────────────────── TOOLS & CLIENT ──────────────────────── Tools: Salesforce, Customer Success platforms, SaaS tools Client Type: Mid-Market B2B ──────────────────────── ROLE TAGS ──────────────────────── Category: [Customer Success] Sub-Category: [Mid-Market] [SaaS] [People Management] [B2B] ──────────────────────── BROWSE SIMILAR ROLES ──────────────────────── Job Title Search: https://www.skool.com/virtual-assistant-8842/-/search?q=Manager,%20Customer%20Success%20(Mid-Market)