──────────────────────── ROLE OVERVIEW ──────────────────────── Role: Lead and scale Customer Success operations by building systems, processes, and insights that drive customer health, retention, and growth at scale. ──────────────────────── APPLY ──────────────────────── https://careers-symplr.icims.com/jobs/2168/director%2c-customer-success-operations/job ──────────────────────── COMPENSATION & WORK DETAILS ──────────────────────── Salary: $130,000 - $150,000 USD Pay Type: Salary Salary Band: Work Type: Full-Time Location: [US Only] ──────────────────────── KEY TASKS ──────────────────────── Key Tasks: customer success operations strategy, cross-functional program leadership, KPI and metrics development, voice of customer programs, CS technology roadmap ownership, Salesforce data integrity management, operational process optimization, onboarding and enablement support, M&A and transformation initiatives ──────────────────────── QUALIFICATIONS ──────────────────────── Qualifications: 3+ years customer success operations experience, SaaS metrics and benchmarking expertise, executive-level communication skills, experience leading transformation programs, Salesforce and CS tools experience, strong analytical and stakeholder management skills ──────────────────────── TOOLS & CLIENT ──────────────────────── Tools: Salesforce, ChurnZero, customer success platforms, analytics tools Client Type: Healthcare organizations (B2B) ──────────────────────── ROLE TAGS ──────────────────────── Category: [Customer Success] Sub-Category: [Customer Success Operations] [CS Strategy] [Healthcare SaaS] ──────────────────────── BROWSE SIMILAR ROLES ──────────────────────── Job Title Search: https://www.skool.com/virtual-assistant-8842/-/search?q=Director%20Customer%20Success%20Operations