──────────────────────── ROLE OVERVIEW ──────────────────────── Role: Manage onboarding, training, adoption, and ongoing technical account support for healthcare clients using the RetinaOS Inventory Management System to drive satisfaction and retention. ──────────────────────── APPLY ──────────────────────── https://mckesson.wd3.myworkdayjobs.com/external_careers/job/usa-fl-remote/customer-success-manager--retinaos_jr0143479 ──────────────────────── COMPENSATION & WORK DETAILS ──────────────────────── Salary: $75,400 - $125,600 Pay Type: Base (bonus eligible) Work Type: Full-Time Location: [US Only] [EST Required] ──────────────────────── KEY TASKS ──────────────────────── Key Tasks: Manage client relationships and understand business needs, lead RetinaOS implementations and go-lives, conduct user training and feature demos, analyze usage data to drive adoption, collaborate with technical teams for integrations, provide proactive post-onboarding support, maintain CRM and ticketing records, develop client success plans, present ROI metrics to healthcare clinics, travel up to 15% ──────────────────────── QUALIFICATIONS ──────────────────────── Qualifications: 4+ years relevant experience, Bachelor’s degree preferred, healthcare industry knowledge preferred, experience with EMR or practice management systems, strong communication and presentation skills, ability to manage multiple clients simultaneously, problem-solving and analytical skills, ability to work Eastern Time hours, authorized to work in the US without sponsorship ──────────────────────── TOOLS & CLIENT ──────────────────────── Tools: ZenDesk, HubSpot, Salesforce, RetinaOS Client Type: Healthcare Clinics (Ophthalmology Practices) ──────────────────────── ROLE TAGS ──────────────────────── Category: [Customer Success] Sub-Category: [Healthcare] [SaaS] [Account Management]