──────────────────────── ROLE OVERVIEW ──────────────────────── Role: Manages and grows customer relationships by driving adoption, optimization, and retention of healthcare SaaS scheduling solutions through proactive, consultative engagement. ──────────────────────── APPLY ──────────────────────── https://job-boards.greenhouse.io/perfectserve/jobs/5798435004 ──────────────────────── COMPENSATION & WORK DETAILS ──────────────────────── Salary: $70,000 base + incentives Pay Type: Salary + Variable Work Type: Full-Time Location: [US Only] ──────────────────────── KEY TASKS ──────────────────────── Key Tasks: customer relationship management, product adoption and optimization, system utilization monitoring, process improvement initiatives, escalated issue resolution, retention and save efforts, client training and onboarding, cross-functional coordination ──────────────────────── QUALIFICATIONS ──────────────────────── Qualifications: 4–6 years customer success or account management experience, 2+ years SaaS support experience, healthcare software exposure, scheduling workflow familiarity, strong communication skills, ability to travel up to 25% ──────────────────────── TOOLS & CLIENT ──────────────────────── Tools: [Lightning Bolt Scheduling] Client Type: [Healthcare Providers] ──────────────────────── ROLE TAGS ──────────────────────── Category: [Client Success] Sub-Category: [Customer Success], [Healthcare SaaS], [Account Management] ──────────────────────── BROWSE SIMILAR ROLES ──────────────────────── Job Title Search: https://www.skool.com/virtual-assistant-8842/-/search?q=Customer%20Success%20Advisor Category Search: https://www.skool.com/virtual-assistant-8842/-/search?q=Client%20Success Sub-Category Searches: https://www.skool.com/virtual-assistant-8842/-/search?q=Customer%20Success