[Hiring] [Remote Work] [Client Success] Customer Success Advisor

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ROLE OVERVIEW

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Role: Manages and grows customer relationships by driving adoption, optimization, and retention of healthcare SaaS scheduling solutions through proactive, consultative engagement.

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APPLY

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https://job-boards.greenhouse.io/perfectserve/jobs/5798435004

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COMPENSATION & WORK DETAILS

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Salary: $70,000 base + incentives

Pay Type: Salary + Variable

Work Type: Full-Time

Location: [US Only]

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KEY TASKS

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Key Tasks: customer relationship management, product adoption and optimization, system utilization monitoring, process improvement initiatives, escalated issue resolution, retention and save efforts, client training and onboarding, cross-functional coordination

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QUALIFICATIONS

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Qualifications: 4–6 years customer success or account management experience, 2+ years SaaS support experience, healthcare software exposure, scheduling workflow familiarity, strong communication skills, ability to travel up to 25%

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TOOLS & CLIENT

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Tools: [Lightning Bolt Scheduling]

Client Type: [Healthcare Providers]

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ROLE TAGS

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Category: [Client Success]

Sub-Category: [Customer Success], [Healthcare SaaS], [Account Management]

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