8d • General discussion
PRE-SHIFT POWER CHECK
Alright team... Quick 60-second focus before service.
Today’s Question: What’s ONE thing you’re going to do tonight to create a better guest experience?
Examples:
• Suggest a dessert to every table
• Learn one guest’s name and use it twice
• Upsell one premium cocktail
• Deliver food within 30 seconds of it hitting the window
• Help a teammate before they ask
Why this matters:
Small actions = bigger tips, happier guests, and stronger shifts.
Tonight’s Focus: Be intentional, not just busy.
At the end of shift shout out the best win from tonight. Let’s make it a great service.
Drop your answer in the comments. 👇
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PRE-SHIFT POWER CHECK
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Real talk for the hospitality game. You’ve mastered the craft — now it’s time you learned how to make money. I’m a Top Chef Restaurateur with no fluff
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