5d • General discussion
PRE-SHIFT FOCUS: “Why Are We Always in the Weeds?”
Most restaurants don’t have a staffing problem.They have a clarity problem. We don’t get buried because we’re busy.We get buried because we’re unprepared for the busy.
Today’s Fix: The 3-Point Reset
1. Know the Hits
What are the top 3 items we will sell the most tonight?→ Are we prepped heavy?→ Are stations set for speed?
2. Call the Gaps
Where do we usually break? (Expo? Bar? Host stand?)→ Who owns that pressure point tonight?
3. Define “Great”
What does a perfect shift look like TODAY?→ Ticket times?→ Guest touchpoints?→ Table turns?
If we don’t define it… we can’t hit it.
Today’s Standard:
We don’t react to service.We design it.
Pre-Shift Callout:
One person, one focus:
“What’s one thing you’re locking in tonight?”
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PRE-SHIFT FOCUS: “Why Are We Always in the Weeds?”
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Real talk for the hospitality game. You’ve mastered the craft — now it’s time you learned how to make money. I’m a Top Chef Restaurateur with no fluff
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