Most shop owners interview for skills.
The best ones interview for scars.
Here's my favorite question that cuts through the rehearsed answers:
"What's a piece of criticism you received in the past that has stuck with you? What was the criticism, and why was it significant?"
Why this works:
People who grow remember their turning points. They can name the moment. They felt it. They changed because of it.
What I'm listening for isn't the criticism itself—it's ownership.
Did they take it seriously? Did they understand it? Did they change something?
Or do they get defensive? Blame someone else? Minimize it?
The best techs I've ever placed weren't the ones with the cleanest records. They were the ones who could point to a specific moment when someone told them something hard—and they listened.
Coachability isn't a skill. It's a posture. And this question reveals it in 60 seconds.
What about you?
What's a piece of criticism you've received that changed how you lead or run your shop?
👇 Drop it below. I'll share mine in the comments.