15d • General discussion
Today is the last day of the month.
Everything on your drive right now has a decision attached to it. Every open repair order. Every declined recommendation. Every customer you have not followed up with. Every missed appointment you have been meaning to call. Every vehicle sitting in your WIP with a status that has not moved since Tuesday.
Today is the day all of it gets addressed.
So let me ask you directly.
How is your CSI? Have you called every customer after delivery this month? Have you asked how the vehicle is running? Have you given them the opportunity to tell you something is wrong before they tell the manufacturer on a survey?
Have you contacted every customer with an open declined recommendation? Have you made the follow up call? Have you given them one more opportunity to say yes before the month closes?
Is your WIP clean? Does every repair order have current notes? Does every vehicle in your facility have a status that reflects reality? Is there a car in your shop right now that you have not thought about since last week?
These are not rhetorical questions. Pull up your WIP right now and answer them honestly.
The last day of the month is not the time to coast across the finish line. It is the time to sprint through it. Close everything you can close. Update everything that needs updating. Call everyone who deserves a call.
Leave nothing on the table today.
End this month the same way the best advisors start every month. With your standard fully intact and your drive completely under control.
Let's go finish this.
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Today is the last day of the month.
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