Welcome to Service Leader Academy — the gold standard automotive training community built exclusively for service advisors, service consultants, and car dealership professionals ready to elevate their craft and lead with purpose.
Most service advisors enter the car dealership with little to no formal training. You are handed an iPad and expected to figure it out. That ends here.
Built by a career automotive industry professional who has worked every level of the dealership service department — from independent shops to luxury franchises — this community exists to give service advisors and service managers the structured training that the auto industry has never provided.
Here you will learn the MIKE TOLEDO Method — a complete automotive training curriculum covering every aspect of the dealership service drive. From the perfect check in, handling difficult customers, managing your WIP, and building customers for life.
Train right. Lead well. Serve with purpose.