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Owned by Michael

Service Leader Academy

32 members β€’ Free

Service advisor training program built by an automotive service professional exclusively for automotive service advisors ready to elevate their dealer

Memberships

The Service Department πŸ”§

14 members β€’ Free

45 contributions to Service Leader Academy
Good morning. Happy Monday.
Let's talk about what week this is. This is the last week of the month. The final five days. The stretch where good months become great ones and average months get salvaged by the people who refuse to coast. Every repair order matters this week. Every recommendation you present with confidence. Every follow up call you make on a declined repair. Every missed appointment you chase down. Every customer you check in on after delivery. Every single interaction this week has weight behind it because the clock is running and there is still time to make this month count. Do not look at your numbers and get discouraged if you are not where you want to be. Look at your numbers and get motivated. There are five days left. That is five full days of opportunities that have not happened yet. Recommendations that have not been approved. Relationships that have not been built. Wins that are sitting on your drive right now waiting for someone to go get them. Be that person this week. Come in with urgency. Not panic. Urgency. The calm, focused, professional kind that shows up early, works the WIP clean, communicates with every customer, and leaves nothing on the table at the end of every day. This week is yours. Go take it. Let's close this month out strong.
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Saturday morning. The drive is open. Let’s go.
While most people are still in bed right now β€” you are already moving. Already showing up. Already taking care of people who needed their vehicle handled today and could not wait until Monday. That is not luck. That is character. Weekend warriors in this industry carry something that does not get talked about enough. You do not get the full reset. You do not get the clean Monday fresh start. You show up on Saturday with the same standard you brought all week β€” and you deliver it to customers who are already a little stressed because their weekend plans just got complicated by a check engine light or a brake noise they have been ignoring since Thursday. Your job today is to make their Saturday better than it started. Meet them in the drive. Greet them like they are the most important person on your drive β€” because right now they are. Communicate clearly. Set the expectation. Follow through on every promise. And send them on their way feeling like they chose the right place. The standard does not take weekends off. Neither do you. Go make today count. The customers coming in today are lucky to have someone who cares enough to show up like this.
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And that’s a wrap on the week.
Whatever this week threw at you β€” you handled it. The difficult customers, the parts delays, the long days, the moments where you had to dig a little deeper than you wanted to. You showed up. Every single day. That means something. To everyone heading into the weekend β€” rest. Actually rest. Put the phone down. Be present with your family. Do the things that remind you why you work as hard as you do. You cannot pour from an empty cup and your customers next week deserve the best version of you. Go recharge and come back ready. To everyone holding it down this Saturday β€” we see you. The weekend warriors who do not get the luxury of a clean two day break. The ones who will be on the drive tomorrow while everyone else is sleeping in. You are the backbone of this industry and your commitment does not go unnoticed. Show up tomorrow the same way you showed up today. With your standard. With your care. With your name on every interaction you have. To every single person in this community β€” thank you for another week of showing up, growing, and holding the standard. Rest well. Recharge. We go again Monday.
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Good morning. Happy Friday.
Before you do anything else today β€” take five seconds and be grateful. Grateful for the drive you are about to walk onto. Grateful for the team standing next to you. Grateful for the customers who chose your dealership when they had other options. Grateful that you have work that challenges you, pushes you, and means something. Not everyone gets that. Do not take it lightly. Today is Friday April 24th. We are 21 days into a 26 day work month. The month is moving whether you are ready or not. The question is not whether time is passing β€” it is whether you are making it count. This last day of the work week belongs to you and your team. Not individually. Together. The advisor who covers when their teammate is slammed. The tech who pushes to get that last vehicle out before close. The porter who makes sure every car is staged and ready. The parts team who tracked down that last piece to get the job done. That is a team. That is culture. That is what makes Friday feel like a victory lap instead of a finish line crawl. Go in today with gratitude for the people around you. Tell someone they did a good job this week. Mean it. Pick up the slack for a teammate without being asked. Finish every repair order strong. Leave no customer without a call. Close this week out the way you started it β€” with your standard fully intact.
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Good morning. Happy Thursday.
You are one day away from Friday and the only thing standing between you and the end of this week is the energy you decide to bring today. This is where a lot of people fade. Monday they were fired up. Tuesday they were locked in. Wednesday they pushed through the middle. And Thursday β€” Thursday is where the ones who are just going through the motions start coasting toward the weekend. Not you. Not today. Persistence is not a Monday thing. It is not a when I feel like it thing. It is a every single day regardless of how the week has gone thing. The customer who walks onto your drive at 4pm on a Thursday afternoon deserves the same version of you that showed up at 8am on Monday. Your standard does not have an expiration date. Perseverance is what separates the advisors who build something real from the ones who almost did. Almost followed up. Almost made the extra call. Almost presented that last recommendation with full confidence. Almost. Do not almost your Thursday. Make the calls. Work the WIP. Present everything with conviction. Follow up on every declined recommendation. Check in on every customer. Leave nothing on the table today β€” because everything you do today sets up how you finish tomorrow. One more day after this. Make Thursday count.
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Michael Toledo
4
58points to level up
@michael-toledo-9953
Automotive service manager leading with faith, accountability, and discipline to build efficient teams and exceptional service results.

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Joined Apr 9, 2026
California