10h • General discussion
Indecision is still a decision.
There was a client that I had that already paid us multiple 5 figure contracts & there asked me to give them a quote for something that we had an offer for but I didn't want to do for them because I wasn't confident in that part of my team. (and i didn't want to do it)
But I didn't tell them that, I just never sent the quote. I never said anything. I just let the topic evaporate.
I haven't gotten a 5 figure contract from that client since.
They used us 2 more times and started using someone else.
Did that rub them the wrong way, or were they already on the way out?
I think a little bit of both. By avoiding making the decision - I gave them a chance to assume, imagine & search for someone else.
By not choosing to accept or reject the offer, I chose confusion, grey area and dismissal.
Maybe it didn't hurt the relationship - but it certainly didn't help.
Has something like this happened to you ?
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Indecision is still a decision.
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