No reply from customer for custom poster

Hi guys.

Just some advice.

Had an order for a custom poster a few days ago. The customer didn’t send a photo of their dog. I’ve messaged every day asking for one and explaining how they can do it. But nothing. What do you recommend I do? Refund the order of just wait? It’s now overdue for dispatch.

Anyone been in a similar situation?

Thanks in advance.

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