24d • General discussion
The Ohno Circle
When he wanted someone to truly see the process, he’d draw a chalk circle on the floor and have them stand inside it for hours.
No clipboard.
No stopwatch.
Just watch.
The goal wasn’t to critique — it was to understand.
Only after you’ve seen the process a hundred times can you spot the waste.
I’ve been thinking a lot about that lately.
In pest control, our “Ohno Circle” isn’t drawn on a warehouse floor — it’s the driveway, the crawlspace, the customer’s threshold.
When you slow down long enough to observe instead of rush, you start to see everything that’s been hiding in plain sight:
— The wasted motion.
— The broken communication.
— The unnecessary trips back to the truck.
— The time lost between “done” and “done right.”
That’s where improvement lives.
At Solve Pest Pros | Winter Park, we’re teaching our team to build their own “Ohnos” — not to criticize, but to see.
Because excellence doesn’t start with doing more.
It starts with seeing clearer.
— Ian Terry
Branch Manager | Licensed Operator | Service-Pro First Culture
Solve Pest Pros | Winter Park, FL
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The Ohno Circle
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