Customers interaction with his wife
Yesterday I did a customers truck and then I went to clean his wife’s car and she had to take off for the kids sports. This guy got all worked up and pissed off before anything even happening that she was going to drive through a puddle and get his truck dirty I just detailed. I could see the hurt in her eyes and the way it made her feel. I wanted to say something to him about it but didn’t and that at a different point of not wanting to create conflict.
The big point is a year or 2 ago my ex wife had used my truck with her friend to pick up free wood planking. In the process they scratched my tailgate with their boots and I got super upset and pissed off about it. What I wish I could go back and do was not react that way. Know I can buff it out without an issue and then looked in and said to myself it’s just a truck her emotions matter more. I also would have changed me being greedy to make more money in the business and taken a day or two off to help her remove and load this paneling like she had asked for help multiple times. I would say back oh yeah I’ll help on my next day off and instead would book another job or sit on the couch being lazy watching YouTube.
2 points from this:
  1. Her emotions matter more than a freaking truck does.
  2. If you I say I’ll does something I need to stick to my word!
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Alec Liebhardt
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Customers interaction with his wife
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