Get Clients Challenge - Day 4 - Tasking
How to do consultation Sales
If you missed tonights
You missed a big one
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1. C – Clarify Problem
2. L - Link Pain
3. O - Observe Past
4. S - Sell Des2na2on
5. E - Explain Investment
6. R - Reinforce Purchase
Welcome
Hi [Name], it’s great to meet you.
As you know, my name is [Name].
Where are you calling from?
Where are you based?
I know you have a limited amount of Kme.
Are you ready to jump in?
Do you have a pen and notepad available to take some notes?
What I’ve found to work best on these calls is to dive deeper into the specifics of your situaKon,
and how everything’s working right now.
Once I get some clarity there, if I think we can help you, I’m going to give you what I think is
the best strategy to get you to where you want to be.
Sound good?
Step One – C – Clarify Problem
Example Clarifying The Problem Questions:
Probably the best place to start is, what would you say the biggest challenge is with [insert the
core problem] right now?
Tell me more about that.
Why do you say that’s your biggest challenge?
How is that impacting you specifically?
Why do you want to get rid of this?
How long has this been going on?
What is stopping you from fixing this?
If you knew what you needed to fix this, what would that be?
Step Two – L – Link Pain
Example Link To The Pain Questions
How are you getting the outcome you want at the moment?
What if you don’t do this now?
Why not stay where you are?
Why all of a sudden is this important now?
What’s keeping you from figuring this out on your own?
How would your life be different than it is now if you got this sorted?
Step Three – O – Observe Past
Example Observe The Past Questions:
In the past, what have you tried that hasn’t worked?
What was the consequence of it not working for you?
In the past, what have you tried to fix this?
In the past, if you knew what you know now, how would you like to be supported?
When it comes to getting help now, what exactly do you feel like you need?
Step Four – S – Sell Des<na<on
Example Selling A Sense Of Urgency Ques2ons:
Tell me, with where you’re at right now and how you’re currently doing things, how close are
you to get to the result you want?
If you keep doing things the way you’re doing them being realistic with me, how many years
would it take you before you get to the result that you want?
Is there anything that’s going to get in the way of you fixing this right away?
How soon do you want to get started?
Example Selling What We Do:
Well [Name], based on everything you’ve told me I can't think of any reason why, you know,
why we can't help you.
Because you know how you told me that you really want [biggest things they want], well, we
help [what they are] get [the thing they want] without [their pain].
Make sense?
Would you like me to tell you how we can do that?
We then use the frameworks covered in Chapter 10 to take them through our High-Level
Promise and our three pillars.
Step Five – E – Explain Investment
We are now at the part of the call where we are going to reveal the investment to the client
to work with us.
Before we explain the investment, we want to explain how we will be working together, so
the delivery of our coaching service. This is so they understand what working with you will
look like.
Examples might be one-to-one sessions for 12 weeks and 24/7 text support or two live
sessions per week, access to an online program and text support in our private forum.
Here you are explaining to them how you work together to get them the result.
Next, you will explain the investment giving them the price to get rid of the problem:
The investment to get rid of… [state problem]
so you can get… [state outcome]
in… [state Kme period]
is only… [state price].
Step Six – R – Reinforce Purchase
The only person’s life that has changed for
the beWer is your client’s, so reinforce their decision to purchase by saying:
Well done for making the decision today to invest in your life.
You will noKce that immediately things start occurring to align with your best life. We believe
in that.
It only takes one decision to truly transform your life and it starts here.
I will send you everything you need. I have your back.
Please check your email straightaway and everything will be there.
Then ask if they have any other questions before you take them on their new journey to get
the outcome they want.
This is about reconfirming all the details, so they are super clear on what the next steps are.
The quicker and more assertive you are on this process, the more it will stop any buyer’s
remorse.
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Ed JC Smith
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Get Clients Challenge - Day 4 - Tasking
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