Free Client Retention System for SMMA (One Scenario, No Webhooks)

Hi all — one of the biggest problems I kept running into was client retention.Clients were dropping off after 1–2 months with no warning, even when results were decent.

After a bunch of trial and error, I finally built a simple system that works — and it runs 100% free on Make.com with no webhooks or paid tools.

Here’s how it works:

Step 1: Use Make.com to send weekly check-in emails to your active clients
Step 2: Clients fill out a Google Form with quick feedback
Step 3: GPT reads their responses and flags if they’re feeling unsure, unhappy, or at risk of leaving

The best part?It all runs in a single Make scenario, no complex setup, and no dev skills needed.

I’ve attached: