Hi, IOS VAs! If you need assistance or have any questions regarding your role with your assigned Allstate agency, please join our Support Zoom meeting every Monday, Tuesday, Thursday, and Friday from 10:30 a.m. to 11:00 a.m. Please note that if no one joins by 10:45 a.m., we will end the meeting. Thank you!

Most agencies think retention starts at renewal — or worse, when a cancellation notice shows up. It actually starts the day the customer says yes. I'm hosting a free 30-minute live session where I'll walk through the exact playbook I've refined over nearly three decades of keeping clients — not just to the first renewal, but to the second, the third, and beyond. Here's what we'll cover: - Why retention is a process, not a renewal-season scramble - The full customer journey — and the stages where most agencies quietly lose people - The four things that actually drive retention (and why retention itself is the byproduct) - How to turn any recurring problem into a repeatable system your team runs without you - The handful of numbers worth measuring Come with one process in your agency that frustrates you most — you'll leave with a concrete idea or two you can put to work that same week. 📅 When: Tuesday, July 21st, 4pm Eastern 📍 Where: Zoom — https://us02web.zoom.us/j/83087270353 Drop a comment below if you're in, and bring your questions. This one's built to be practical.