Hi, IOS VAs! If you need assistance or have any questions regarding your role with your assigned Allstate agency, please join our Support Zoom meeting every Monday, Tuesday, Thursday, and Friday from 10:30 a.m. to 11:00 a.m. Please note that if no one joins by 10:45 a.m., we will end the meeting. Thank you!

Hi, VAs! The Telemarketer Scripts and Rebuttals Guide is now available in the Integration Ops VA Support Classroom. This resource will help you: ✅ Follow a clear call flow ✅ Respond to common objections ✅ Handle customer questions professionally ✅ Improve your chances of completing a successful interested warm transfer Please review the module before dialing and use it as your guide during calls. Remember that each agency may have its own instructions, so always follow your agency owner’s approved process. You may access this resource anytime through the Classroom tab.

Hi Everyone, Our IOS VA Support session today at 10:30 AM ET is cancelled. We will resume on Thursday, July 9, at the same time. If you have any questions or need urgent assistance, please post them here in our community, and our team will help you. You may also email me at admin@integration-ops.com. Thank you!

Which application do you recommend for time and attendance?

Hi IOS Community, We’re happy to share the available onboarding schedule for new hire VAs based on their assigned roles. Please see the support areas and schedules below: Telemarketer / Telemarketer Manager Onboarding (Performology, Lead Vendor Management, Data Analysis, Ricochet Management, and Telemarketer Management) Led by: @Cindy Medenilla Schedule: Every Monday and Friday at 9:00 AM EST Executive Assistant Onboarding Led by: @Aloha Umanad Schedule: Every Monday from 12:00 PM to 3:00 PM EST Social Media Management Onboarding Led by: @Cj Colleen Cabatit Schedule: Every Tuesday and Thursday from 1:00 PM to 4:00 PM EST Please use this schedule as a guide when requesting onboarding for your new hire VA. Thank you!