One of my clients, (HRG Services Ltd) is having an issue with their Google Business Profile, the video verification was rejected due to the first video not fitting what we required, they attempted a second video by opening the office site but we don't have any signage there as it's just an office area, our accounts team are based there. Since trying the second video our account has been disabled. We appealed this and uploaded our Company's House registration to this location but this was denied and our account remains disabled. Due to the account being disabled we are no longer able to edit to just be an "SAB", when the appeal was denied we were told we would receive an opportunity to upload another video (Tuesday 26th March) but this still hasn't come through yet. I'm going to send an email over to businesssupport@google.com and also into the Google Community Forum in hopes of an expert taking pity on us! Will update things as I go but any advise or recommendations would be greatly appreciated!!

Hi, I have a quick question. I hope I’m not getting ahead of myself, but I’m having a hard time understanding the Step 1"Audit & Foundational" module since I’m completely new to all of this. For example, I’m not sure how to check things like mobile usability or what tools I should be using for that. I’d really appreciate any guidance or a simple starting point so I can follow along better. Thank you so much!

Do you check it weekly, daily or just when you remember?

Help, I haven't been able to reach to "complete" my profile. It's asking for interior photos. I have a service based business. Any suggestions? Thank you

Do you know any good resources to stay up to date with Google’s algorithm changes?