Help! I have MAJOR leads in my pipeline but only about 1% collect numbers with a consent form. And that 1% barely even qualifies. However, I have a ton of leads that have emails lists of 5,000+ subscribers. With that being said, what would be my best course of action to help these prospects get their lists phone numbers? I’ve pondered on the idea of giving them an email campaign thats meant to collect phone numbers but feel like this would be adding a ton of steps for myself. Has anyone in here navigated this problem yet? What would you recommend? Thanks!
Looking for some clarity/advise on A2P process. Ive established my agency but when I go to register the phone its requesting EIN and legal documentation for the company (which at the moment I dont have), should I just register as a business that doesnt have EIN? If doing so do I still have to have TOS to comply with the carriers? Whats been your experience with this? How have you gotten a your number registered? TIA
Hello guys. Are any people from Germany in this group. I would love to get to know how you handle the whole data protection compliance stuff concerning DR and the problem with registering a telephone number in Germany. Feel free to DM me, id love to connect :)
Has anyone ran a database reactivation campaign through a manually-collected list of contacts? Meaning, they haven't opted-in through a form or a survey, the client just has everyone in a big list. Is this even possible? Or is it against SMS guidelines?
Hey guys, super duper new to GHL and had a question about texting. Do my clients have to have a form of opt in for texts? What if they just collect numbers when they take in new clients themselves but no actual optin for texts? Is this a no go for mass texts or is it okay as long as I have “stop” to opt out within the text messages? I’ve never done text campaigns before so this world is entirely new to me. Any help would be great. Thanks!
Hey - I'm looking to add a DR campaign to my service for Realtors...🏠 But, since the rollout of all the A2P requirements, I fear it might be a bit difficult! In the eyes of TCR, isn't a Database Reactivation for NEW clients the exact same as a cold SMS campaign? i.e. completely against regulations? (I haven't unlocked the DR training yet, so forgive me if this answer is in there!)
I'm building out a workflow for incoming calls. I want them to go into a DR campaign 90 days after the initial call comes in, then continue to do this every 90 days forever (or until they opt out). Being that they never clicked a box and consented to receive text messages.... Is this still considered compliant? From what I read it would be: "In that case a caller must either have an existing business relationship with the consumer (90 days of an inquiry or 18 months of a transaction) or possess express written consent for a text message." BUT.... If this is compliant, why would we need a checkbox on webforms for consent as long as we were just reaching out every 90 days to stay within the compliance window? @Haplin Milgrom-Hills ??
I have a client that doesn't like the idea of mass texts via GHL because of the requirement to include a STOP message. They brought up the idea of just manually texting a chunk of leads each day from the sales person's phone. Anyone know the compliance rules around this? Does it still need to include opt-out messages etc.?
I saw Haplin's updated video regarding the latest best practice for completing the End User Consent field in the A2P registration process. (Thanks, Haplin!) One question -- For clients who are providing us with a CSV export from their CRM with contacts that haven't come through a GHL (or similar) form with an explicit opt-in checkbox, should we build out a "dummy" form just to include in the A2P registration process? In the past, I've always used this verbiage for the End User Consent field: "End users have opted in to receive marketing communications from [COMPANY NAME]" and that has always worked. Maybe that won't fly anymore? Thanks! @Haplin Milgrom-Hills
@Haplin Milgrom-Hills @Daniela Gattel @Michael Brown Can i still run a reactivation campaign while the a2p registration process is pending or i should wait till i get approved? - In the Verbiage the compliant language (Leads name, Biz owners name , Biz name, opt out messege) should be included in every single message in the dr campaign or just in the first message ? - What's the difference if i use a toll free number? - In the opt in keywords stage for the a2p registration if i put like start as the opt in keyword but the leads optin with any sort of positive reply like sure, interested, sounds good etc do you think i will have problem with that? Or should i say in the verbiage like reply start if interested? - Also the form that i will put in the user consent stage is it necessary to have my clients domain or it's ok if it's like ( api.leadconectorhq.com )?
Those struggling with A2P might check out Extendly, they have a free snapshot, course, and cheatsheet for A2P, I have put it to work, and it's worked out well. There is also an agency version ( also free) that includes a course in the snapshot that you can give to your clients.... pretty slick and came in very helpful. https://go.getextendly.com/a2p-snapshot
If we would like to offer a free 1 time message marketing campaign to businesses to show them how we can benefit them. How do we send texts to their customers and be compliant with messaging laws? Because their customers may not have specifically agreed to be messaged. My plan is to get a phone number in my account for free trial and if they decide that they want to continue using my service then I will transfer it to their sub account however. Will I put my business sub account in jeopardy if I message without expressed or confirmed consent? Thanks for any answers!
This is a good thing, depending on what side of the fence you are on. Feb 1, 2024 free @gmail.com accounts will not be allowed to do marketing. If this is you, get a real business account.. geesh.... also a great opportunity to sell services to your clients that are still using gmail and yahoo in their business if you are in the MSP space https://blog.google/products/gmail/gmail-security-authentication-spam-protection/?mkt_tok=ODM2LUNMQi01ODcAAAGO1_yLR2TSJgmoSOgp3lwD7PmhMjSyK3YCb2X7N42FyLtA96nhb5XVlQXTXjuaqJrMpZzgzblq0-KbA2nBbJuFSDfxrLjR17WZdWCtXggpu0_gl8sx9A
Hello, just tried to start a campaign for a new client and did the A2P registration. It got denied because of these reasons. (USE_CASE_DESCRIPTION: The campaign submission has been reviewed and it was rejected due to Disallowed Content. MESSAGE_FLOW: The campaign submission has been reviewed and it was rejected because of provided Opt-in information.) Now I am trying to figure out what to do, please if someone can help me get this approved it would be very much appreciate it. Thank you for you time
Hi guys, my A2P registration got rejected again. It's been a waiting game of over two weeks now. I followed the training video and I can't understand what I did wrong. Also, how much we can't integrate with Twilio anymore?
We appreciate any shared experiences with this. What are the wait times you've experienced getting new sub accounts approved for a2p 10dlc compliance - how long it's taking on average? What's your approach to handling that, related to selling a new client on services, considering the added wait time until you can run a DR, Rep Management Campaign, etc. Lastly, how does this affect your pitch, with regard to payment (up front, monthly thereafter, etc.) Thanks, as always, sp - @Brooks Paxton II
Are you doing this for clients yourselves and if so are you doing it during the onboarding call or are you putting together DIY video resource/training inside of HL? it is my understanding that if you are on SAAS mode clients can do it themselves but if you are not the agency needs to be involved...is that accurate?
Does anybody use any websites/software that can check if numbers are legit before we start sending messages? I’m based in the UK so a lot of the US based websites don’t work. Free or paid options are fine 🙂
So I wanted to be sure It was not my lack of techyness or for trying but after 20-25 submissions on my campaign A2P I cannot get it to pass my Business is approved but my Campaigns are not so I am dead in the water...any help would be appreciated Thank you
So I am performing my 2nd DR. Where I am confused is how do we prevent getting flagged for Opt-Out %'s and Error %'s. After reading the GHL rules and regulations (and also getting a first hand familiarity with these in my first DR attempt) it seems as though the threshold are: < 1% for Opt-Outs on SMS are a 24H SMS Freeze -> It doesn't really define when this kicks in though. For example, if I send 200 SMS my first day and I have 10 Opt-Outs in the first 10 messages sent, would I be stopped then? What is the threshold for this to take effect? >12.5% Errors in Sending. (Such as hitting a landline) My ultimate issue is when first working with a new client you have NO IDEA what will or won't error and since they have never really used their list, there is going to be a higher than normal level of opt-outs at first. How do we go about protecting the sub-account from temp bans to these and more importantly overall prevent the number from being flagged as spam?
@Haplin Milgrom-Hills If i run a dr without buying a phone number for my client you know just run it with the default number my client gave me , i don't need to complete the A2P 10DLC registration right?
Let's say you get flagged as spam by the larger authority on SMS, can you just dump your A2P number, get a new one and re-apply? I know A2P is tied to the business name, but I am not sure if you can dump and re-apply with a new number. Obviously they would see the first, but has anyone done this or experienced similar?
I was chatting with a guy yesterday who calls leads to verify and prequalify them before selling them to installers in various industries, and was telling him about the database reactivation system. When I mentioned that we only reach out to leads who have opted in within 365 days or less, he said that opt-ins are only valid for 90 days in the US. Anybody know anything about this? I'm looking through Twilio's documentation for specific information on this but haven't been able to find anything about opt-in validity yet, hoping someone here might be able to point me in the right direction!
I finally registered to GHL 3 days ago and today submitted my A2P Registration after reading a lot and trying to figure out what to do since I'm using my DBA instead of my LLC. What I ended up doing is using my LLC for business name with address provided to IRS for EIN and the DBA website. I added in the footer "<DBA Name>. A DBA of <LLC Name>". And for sample message for business name - DBA Name (LLC Name). Finger crossed. Now I'll setup calendar and add to the website and start prospecting :-) Quick Update: Brand Status Approved 🥳 Update 2: In "SHAKEN/STIR Trusted Calling (Voice)" you can put your DBA.
Hi! How is everyone positioning this with A2P registration? High Level won't let me send any texts until my account is approved, so how can you justify this to a client that has just paid you? Right now I am only working on a free trial, but I want to be able to deliver quickly when someone pays me.