There’s a new update inside GHL that makes following up on missed calls a whole lot easier — and faster. 📲
The new WhatsApp missed call reply lets you automatically send a message when someone calls and you can’t pick up. No need to build a workflow or write a custom automation. You just turn it on, check the message, and GHL takes care of the rest.
It uses your default WhatsApp number and sends a pre-approved message right away. You can also customize it to fit your brand, add a booking link, or show your business hours.
Here’s why it’s worth using:
- Missed calls get a fast, friendly WhatsApp reply
- It works even after hours or when your team is busy
- You get fewer cold leads and more conversations
- It’s faster than voicemail and easier to reply to
To turn it on:
- Go to Settings → Phone System → Voice
- Find Missed Call Text Back
- Turn on the WhatsApp reply toggle
- Edit the message if needed
- Click Save ✅
That’s it. You’re live. Every missed call can now turn into a real chat on WhatsApp.
If you’ve ever lost a lead because you couldn’t answer the phone, this update is for you. It’s a small switch that can help you stay connected and close more leads without extra work.
Let us know how you're using it below 👇