Had a cross-team meeting today, and during Q&A I asked something I thought I’d already covered: “What can I improve about our ticketing system?” I’d asked before if there was anything I could help with — and got a polite “no.”But re-framing it as what can I improve unlocked a totally different response. Turns out, a small tweak to one of our response forms could drastically reduce follow-ups and boost productivity. It had been a quiet frustration for weeks — but no one had flagged it because I hadn’t asked the right way. 💡 20 minutes later, the fix was live. 😌 The team felt heard and relieved. 📈 And now we’ve got a smoother system for everyone. Lesson learned: “How can I help?” is generous.But “What can I improve?” invites honesty, ownership, and real change.

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