When something goes well, “great job” is a good start. We can also ask: what helped, who did something that made a difference, and what should we carry into next time? Naming the behaviour and why it mattered gives the team something practical to repeat. Maybe someone raised a concern early, noticed a colleague needed help or kept communication clear under pressure. That’s one small way culture is built through everyday work. More in this week’s blog: What’s one helpful team behaviour you’d like to see repeated?