Sometimes the best customer insights are hidden behind workarounds, hacks, substitute solutions. That’s why we created P.A.L.T. at Design Sprint Academy. It helps teams see the unseen — the less obvious problems — and explore territory where competitors aren’t. Proof: Claude Cowork Anthropic didn’t build Cowork because users requested it. They built it because they watched users hack Claude Code (a developer tool) to handle everyday tasks they couldn’t quite describe yet—like organizing files or planning trips. That’s a Painful + Latent sign. What P.A.L.T. stands for: P (Painful): → A problem that hurts, costs time, money, or trust. A (Aspirational): → A desire or wish that would feel good to achieve, but not critical. L (Latent): → A hidden issue or desire the user hasn’t yet recognized or can’t clearly express. T (Top of Mind): → Something the user is already aware of and actively thinking about (or actively looking for solutions). We use P.A.L.T. inside our AI Problem Framing workshop as a filter before teams commit to solutions. It helps them ignore, for a moment, the Top-of-Mind problems (where competitors also focus) and spend time where they can make a unique difference: Painful + Latent. I wrote a deeper breakdown of how Claude Cowork maps to P.A.L.T. (and how to replicate their way of thinking). https://www.designsprint.academy/blog/p-a-l-t---the-framework-anthropic-accidentally-proved-with-cowork Hope you'll find it helpful.

I’m dropping this here before we blast it on social media because I want this community to see it first. We're launching the AI Problem Framing Facilitator Stack. It’s a complete kit to help you run the exact 1-day scoping workshops we run for our corporate clients. It is not a course, just the tools to get teams to clear, fundable AI use cases. What’s inside: - ✅ 150+ Slides (Editable) - ✅ Minute-by-minute Agenda - ✅ The Playbook & Scripts Grab it here: https://www.designsprint.academy/product/ai-problem-framing-facilitator-stack

If you want to master the art of aligning stakeholders and framing problems, this is the time to jump in. We’ve dropped the price of our full course from €1,499 to €299—but only for a few more hours. Get the full facilitation system here: 👉https://problem-framing.com

We just published a new article about a tool we’ve been using more and more at Design Sprint Academy — especially before running a sprint. It’s called the 4U Workshop. Its result: the MVO — Minimum Viable Opportunity. In just 2 hours, it helps senior stakeholders compare and score real challenges using four lenses: 🔸 Unworkable 🔸 Unavoidable 🔸 Urgent 🔸 Underserved The outcome is focus. A shared decision on what’s most worth solving next — before the team jumps into solutions. If you’re facilitating sprints or guiding strategy, this is one of the fastest ways to reduce risk and align fast. 📩 Read the article: https://www.designsprint.academy/blog/what-is-the-mvo-minimum-viable-opportunity 📦 Or get the full 4U Workshop Kit + AI co-pilot to run this tomorrow.

As we've been reading the book "Click" by Jake Knapp and John Zeratsky, we decided to take it a step further—turning the insights into a practical Miro board and workshop recipe. If you haven’t read the book yet, no worries! This workshop gives you a clear, hands-on understanding of how to guide a team through 2 focused days of aligning on the right problem, identifying differentiators, and moving confidently towards a founding hypothesis. Check it out and let me know what you think—I’d love to hear your thoughts! https://www.designsprint.academy/free-templates/the-foundation-sprint-workshop-template