Jan '23 (edited) in Product Feedback
πŸ›‘ People are leaving my group and then filing credit card disputes because they're being charged
And it's been happening to my clients, too.
We've had NUMEROUS members leave our Skool group thinking it would unsubscribe them from payments, but since it doesn't, and they get charged, they get pissed and dispute - not good for our business relations with Stripe.
The solution?
I now make it SUPER obvious to new members that leaving the Skool group is NOT going to pause or cancel their accounts.
I let all my members know in the:
A) Welcome email
B) Membership Q's
C) Intro module
D) Welcome DM
E) Rules
Idea for Skool: when people click 'leave', perhaps you can have a warning message that says: "If you are paying to be in this community, leaving will not stop your credit card payments from being processed. Please contact the community owner to cancel or pause your payments before leaving this group."
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27 comments
Ted Carr
7
πŸ›‘ People are leaving my group and then filing credit card disputes because they're being charged
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