Community Questions Download Containing Heiroglyphics

I am experiencing an issue with downloading the answers to questions with the email address etc for the people in my group and often times several of the members names come up with weird characters instead of their actual name.

For example: –†–æ–º–∞–Ω is a member apparently. Doesn't show in my members when searching for that and with nearly 10k members finding them is proving to be near impossible.

The problem arises where I don't know who they are or their name etc to be able to communicate with them.

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