On the left is how I setup the calendar in Skool On the right is how it shows for one of our Skool Course customers. Calls are supposed to be every Thursday. I think there's a disconnect between her days and dates in the calendar. Please help, so this doesn't enforce a refund. Thanks.
It seems to me like Youtube thumbnails display extremely pixelated and low resolution and Vimeo thumbnails don't display at all. Haven't looked into Loom or others... Thoughts guys? @Sam Ovens EDIT: Bunny.net video thumbnails look great.
Hey @Sid Sahasrabuddhe we just created a new high-volume Skool group and I don't want to get notifications. I turned everything off in the settings but still get a ton of notifications (I guess because I commented on some posts?). Shouldn't turning everything off also turn those types of notifications off?
Hi there! I am having issues with my membership questionnaire. I have the plugin ON and have my 3 questions, but it does not always prompt new members to fill out the questionnaire. Is there a setting I am missing to ensure that someone cannot request to join without filling out the membership questions? Thank you in advance for your help!
Hi everyone, I am wanting to add people to a course inside of Skool using Zapier. However, Zapier is not finding any of my courses in Skool? Here is a Loom: https://www.loom.com/share/3e515d27deb941499a4c815f543274cf Any ideas? Thanks so much 🙏
Hi, when I try to invite a new member to join the group and have selected multiple courses to give access, it doesn't show up on their end. They only have access to one course and the other ones says "You don't have access to this course". I've tested it with multiple email address to see if my selections are wrong but it still doesn't grant other courses despite me selecting all the courses when I send the invite.
More than 50% of the group request I get are people who are not filling out the member questions at all. I always send them a dm saying “please fill out the member questions to join the group“ and often I get the answer ”where can I find them?”. Someone also told me, he could not find them on mobile, only on desktop after I send him clear instructions where they should be. Could you try to replicate that issue? It seems that it is not shown to everybody. Funnily everyone has a bio filled it, because it is mandatory. I think it should be the other way around: member ship questions mandatory and bio could be optional, because rarely I find useful information in there. I am now switching to the model, where I first let them sign in my newsletter and then send them to skool. Collecting the email via the member question is not really working for me. Also because of that I will make my group private (instead of public), so the only way they can get in is my newsletter optin.
hey have a bug to report: sometimes (rarely) (1/10) when trying to upload a file to an existing video or another video, skool will think im trying to edit an existing file instead of uploading a new one, prompting me to change the label of the existing video. @Sid Sahasrabuddhe
Hi team, Recently, I did a mass import into Skool for email contacts. When the email subscriber joins Skool, it shows invited with its own email address (where it should have been my email instead). This happens even if it is not a mass CSV import. Here's an example to show you where the person Tony shows it is invited with its own email Tony again.
The first time I configured my new member questions and Zapier they worked and Zapier fired when a new user registered. I changed my questions, and also reconnected Zapier, but Zapier is no longer firing when a new member joins my community. Is there a way to refresh the connection on the Skool side so that it pushes information to the new zap connection?
Hey! I am trying to change our URL but it is greyed out even though we are on a paid account. Hoping someone could look into it? Also if I connect Zapier with this URL and then switch it once we can update it, will that break the connection?
I'm having troubles getting my videos to play on the skool platform when uploaded to bunny.net. The Direct Play URLs work just fine in any browser. but once plugged into the skool system, it seems broken. Almost like skool can't fetch the video file. Does anyone know how to fix this? @Sid Sahasrabuddhe did you have that before?
One of our members recently reached out (yesterday) about their points not being reflected on the leadership board for one of our communities. She is apart of 2 of our communities, so I looked at just her interaction in one of our community's and from her interactions she should definitely be reflected on the leader board. Can someone share if I am calculating this correctly? Or if interactions are not the numbers that we are seeing on the leaderboard. I've attached her interactions in the group being referenced as well as her interactions in both, in addition to what's being reflected on the leaderboard. Thank you for your support in advance.
Since yesterday (around 5am PST) Skool Classroom videos don't load anymore. I tried in different Skool groups, on different devices, in different networks, with different browsers. Is this a common issue? Can I do something to fix this?
I am unable to add Vimeo videos to the courses section of my community. I am getting the following error: "Invalid video link. If this was a recent upload to Vimeo, or you recently changed your privacy settings, please wait 5 minutes and try again." I have added skool.com to my whitelisted domains. Tried setting videos to "Hide from Vimeo" and "Unlisted" and waited an hour after updating the settings.
Hi, I hope this is the right place to post this. I'm trying to fill my profile and everything is ok but my linkedin link I tried every combination http, https, with or without www, with or without parameters, etc... This is what I wanna add: linkedin.com/company/gf-sistemas Please advice