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Hi, looks like there might be an issue with Loom video playback on Skool. Recorded a Loom video so you can see what I am referring to: https://www.loom.com/share/dde146f2084c40c99609d07388d10d81 Or maybe it's on my end, no idea. Noticed this happening last few days or so.

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Sid Sahasrabuddhe
Andy Cole
New comment 2h ago

When you send a response in a thread @someone and then try to get the cursor post the persons name, you end up constantly hitting the GIF button and it makes it difficult to start writing your response on mobile cause it’s so close to the actual text box. Maybe moving it over and creating space There to make it easier to tap the text box and start typing. Not sure if anyone else runs into this. Im on an iPhone.

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Sid Sahasrabuddhe
Paul Masters
New comment 5d ago

I've just added about 180 modules to my course and it won't let me duplicate another module now for some reason. Please help

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Alex Siegel
Tumehe Rongonui
New comment 5d ago

Hello! I'm running a 3-week program in Skool and a few customers just encountered an issue: the "Classroom" page appears empty for them on mobile. I have a theory on why. Relevant events: 1: When starting the group, I made a "welcome" set and module. 2: I later added a "week 1" set with its own welcome module. 3: I deleted the first "welcome" set and module, since they weren't necessary anymore. My theory: I suspect that this series of actions has created some sort of "null reference" issue, where going to skool.com/groupname/classroom sometimes tries to fetch the first set and module I created, which of course don't exist any more. This issue didn't happen when the customers went to the classroom through a URL link to a specific module, though it did happen when they went to the generic "skool.com/groupname/classroom" URL It also doesn't happen on all mobile devices, and we have no reports of this issue on normal computers.

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Alex Siegel
New comment 6d ago

Trying to migrate my course to Skool, and I want lessons to be in order. But as we're creating lessons, they keep automatically shuffling up and down, even when we try to put them back in place. It's super annoying and stopping us from getting the course up in the right order. Any fix for this @Sid Sahasrabuddhe ?

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Sid Sahasrabuddhe
Matthew Morgan
New comment 13d ago

When making a post under a lesson, the emoji picker is partially hidden by the post category button. My students are unable to find it.

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Sid Sahasrabuddhe
New comment 13d ago

When I switch the thumbnail on my Bunny video it doesn't change in the Skool embed. Steps to reproduce: 1. Add Bunny video to Skool. 2. Load Bunny embed in Skool to verify thumbnail. 3. Change thumbnail in Bunny admin interface. 4. Refresh Bunny embed in Skool. Thumbnail has not updated.

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Cody McDowell
Sid Sahasrabuddhe
Harry Whelchel
New comment 28d ago

Hi - I am trying to add a fifth resource to one of my weeks. For whatever reason, it keeps swapping the fourth resource with the new one uploaded each time I try. Has anyone run into this issue? I have had more than five resources in the past with no issue.

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Sid Sahasrabuddhe
Brennan Schlagbaum
New comment Aug 25

Step 1: Incognito Step 2: https://www.skool.com/synthesizers Step 3: Click "Classroom" For me at least nothing happens.

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Ian O'Brien
Sid Sahasrabuddhe
Andrew Kirby
Earnie Boyd
Alex Siegel
New comment Aug 24

I was typing a comment, someone else posted a comment on the same thread, and the comment I was typing disappeared

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Matthew Kocian
Andrew Kirby
Sid Sahasrabuddhe
New comment Aug 23

Up until a few weeks ago the videos in the course that I’m taking used to remember the position that I stopped at so that when I get back to it I could resume easily. Now I have to start the video from scratch and skip forward to try and find the spot I was up to. This is super annoying and a time waster. Is there a setting I can change or is this something that Skool Devs need to fix?

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Sid Sahasrabuddhe
Adam Deane
David Reis
New comment Aug 19

Hey Skool team, when editing in the classroom, clicking on edit course, edit set, edit module, etc. doesn't update the URL in the browser and so the back button breaks. Also prevents us from deep linking to a specific edit view if we wanted to share a link directly to a page with a team member / collaborator.

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Harry Whelchel
Sid Sahasrabuddhe
New comment Aug 18

If you click the question mark button in the bottom right hand corner on a 27" iMac it opens the support window but it's hovering about halfway up the page. Looks like it should be sticking closer to the bottom of the page. Here's a quick loom video demoing the issue. Hope that helps!

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Sid Sahasrabuddhe
Harry Whelchel
Alex Siegel
New comment Aug 16

I'm new to Skool. I have my main admin account and have set up another so I can see what it looks from a client's view. Can anyone explain why this is happening? My clients Classroom home screen looks totally different to mine - not all courses showing and in a completely different order. All courses are set to "All members have access".

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Sid Sahasrabuddhe
New comment Aug 15

How to delete and leave a Skool group created by accident?

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Nick Guadagnoli
Mikaël Bérubé
Hanna Girling
New comment Aug 15

While I am writing a comment, I see that someone else is also typing a comment. If the other person sends their comment before me, my whole comment disappears and I have to start writing all over again. This is especially annoying if I have already written a longer comment. Has anyone else had this experience of the comment disappearing?

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Sid Sahasrabuddhe
Paul Kliks
New comment Aug 13

I dont know if this has been mentioned before, but the formatting is not working with the automatic event email. Love the feature, but as you can see, there is no spacing / enters. Perhaps a quick fix? btw, the image example is from 2 different dates, but that does not matter

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Sid Sahasrabuddhe
Johnny Ma
New comment Aug 9

3 x I wrote a long post from mobile Skool site to my clients and the post didn’t upload or save …. Lucky I saved the 3 version… But still mobile not working for me … Anyone else having similar issues

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Sid Sahasrabuddhe
Greg Gillies
New comment Aug 8

We faced a problem, when you write comments under posts from the phone, the keyboard often slows down very much, letters are printed very slowly. This is happening only on the Skool website. What could be the reason and how to fix it?

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Sid Sahasrabuddhe
Алёна Фидкевич
New comment Aug 6

Just a head up. Cheers https://www.loom.com/share/e2011ee932004a6a8c324796bc368e87

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Sid Sahasrabuddhe
SCOTT PRINGLE
Alex Siegel
New comment Aug 6

I had a post pinned to the top and I accidently unpinned it. Now that I try to pin it says "pinned to the top", but it's not showing up pinned to the top for me. Is there a way to see the portal as if you're a student? Thanks!

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Nick Guadagnoli
New comment Jul 31

Hello, Our daily users on our "metrics" tab dropped from 200 to 0 overnight. Looks like there is some sort of error as there are users online currently that aren't showing in the reports. Is there a way to look into this? Thanks!

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Sid Sahasrabuddhe
Michael Gilbride
New comment Jul 28

Trying to do a mass invite w the CSV upload and the XLM file is not coming up from me.

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Sid Sahasrabuddhe
New comment Jul 28

does anyone have the template to bulk upload members the template is displaying an error message

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Sid Sahasrabuddhe
Shola Emily
New comment Jul 28

I faced а problem with final deleting messages. Our student delated her messages and they stayed in this form, like on photo below, which looks really bad. What we can do with it, to remove without trace?

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Sid Sahasrabuddhe
Алёна Фидкевич
New comment Jul 28

any ideas @Sid Sahasrabuddhe. Cheers

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Nick Guadagnoli
SCOTT PRINGLE
New comment Jul 28

Hi I’m on an iPhone 13 mini and when I hit reply there’s not enough room between the person’s name and the gif so when I go to type the gif thing pops up and I have to undo it. Anyone else?

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Leah Fisch
Sid Sahasrabuddhe
New comment Jul 26

Hey there so as some of you know, since we don’t have a mobile app, you can tell your students to simply “Add to Homescreen” to mimic an app. However - because there’s a line of code missing, when you open the “mobile app” that you just saved your home screen, it still shows the address bar - sort of losing the whole “app experience” and potentially providing a worse user experience w/ the annoying address bar shown. This is because, unlike other sites (like nomadlist) when you add to Home Screen, they have a special code that allows the “app” to play more nicely & hides the address bar. This completes the app feel & quite honestly, with this last piece, can really solve the mobile app need until a native app is complete. Can the devs please considering add the following code I found that hides the address bar once someone has added Skool to homescreen? That way it feels more like an app & provides a better user experience on mobile? See screenshots & reference links: https://stackoverflow.com/questions/44535687/add-website-to-home-screen-without-address-bar This seems like an easy hot-fix. Thanks!

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Ingrid Souza
Sid Sahasrabuddhe
New comment Jul 26

Two questions. 1) It seems that you are only allowed to pin up to 3 messages. I only have 2 messages pinned but when I go to pin a 3rd one, i'm getting the "Only 3 pinned messages allowed". Why is that? 2) Why are only 3 pinned messages allowed..?

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Sid Sahasrabuddhe
Jerry Chadavoine
Earnie Boyd
New comment Jul 23

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