11h • 💬 General discussion
ICM Methodology in Excel?
Context: My company is hell-bent in still making excel work for everything. 10-15 worksheets inside one file, THOUSANDS of rows and columns per sheet.
Curious question, do agents follow the same ICM principles when you point them at an excel file?
Ex. Routing logic in first worksheet so the agent knows where to go instead of searching the entire workbook for something.
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ICM Methodology in Excel?
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