May 5 • The Service Drive
Service Advisor Call-Out Approval Efficiency Drives Success
In the dealership service drive, time is money—and nowhere is that more evident than in the process of getting technician call-outs approved.
Every minute between a technician identifying needed repairs and a customer approving them directly impacts shop efficiency, technician productivity, and overall fixed operations profitability. Service advisors play a critical role in this process. Their ability to communicate quickly, clearly, and professionally determines how efficiently repair orders move through the shop.
When service advisors are efficient in getting technician recommendations approved, the entire operation improves—from hours per RO to gross profit to customer satisfaction.
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Service Advisor Call-Out Approval Efficiency Drives Success
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