In the dealership service drive, selling is often misunderstood. For many service advisors, the word “selling” carries a negative connotation—pressure, persuasion, or pushing services customers may not want. But the highest-performing service advisors understand a different reality: Selling, when done with integrity, is not about pressure—it’s about service. When service advisors sell with honesty, transparency, and professionalism, they don’t just increase business today. They create a foundation for sustained growth that drives revenue tomorrow and long into the future. READ MORE: https://www.petroautomotive.com/blog/selling-with-integrity-how-service-advisors-drive-business-today-tomorrow-and-beyond

In any high-performing service department, success doesn’t happen in isolation. It happens through collaboration — particularly between the two roles that drive every repair order forward: the service advisor and the technician. While their responsibilities differ, their goals are the same: accurate diagnostics, efficient repairs, and satisfied customers. Achieving those goals requires something that is often underestimated in dealership fixed operations — clear and effective communication. When service advisors and technicians communicate well, repair orders move smoothly, customers receive accurate information, and trust is built at every stage of the process. When communication breaks down, delays occur, misunderstandings grow, and customer confidence can erode quickly. Read more: https://www.petroautomotive.com/blog/service-advisors-and-technicians-why-clear-communication-is-the-backbone-of-automotive-fixed-operations-success

In dealership fixed operations, short-term wins may boost a single repair order — but long-term relationships build sustainable growth. The most successful service advisors understand that their role is not transactional. It is relational. Every interaction in the service drive is an opportunity to build trust rooted in integrity and value. When that trust is solidified over time, dealerships maximize what we call the 3 R’s: Retention. Revenue. Reputation. Read more: https://www.petroautomotive.com/blog/how-service-advisors-maximize-the-3-rs-retention-revenue-and-reputation-through-customer-relations

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In dealership fixed operations, small improvements in key performance indicators (KPIs) often produce massive financial results. One of the most powerful—and frequently overlooked—KPIs in the service drive is Average Hours Sold Per Customer Pay Repair Order, commonly referred to as Hours Per RO. Many service departments focus on car count or technician productivity, but increasing Hours Per RO by even a fraction can dramatically impact gross labor sales and fixed gross profit. Let’s look at the numbers. Read more: https://www.petroautomotive.com/blog/how-increasing-hours-per-ro-by-03-can-transform-gross-profit