How Increasing Hours Per RO by 0.3 Can Transform Gross Profit

In dealership fixed operations, small improvements in key performance indicators (KPIs) often produce massive financial results. One of the most powerful—and frequently overlooked—KPIs in the service drive is Average Hours Sold Per Customer Pay Repair Order, commonly referred to as Hours Per RO. Many service departments focus on car count or technician productivity, but increasing Hours Per RO by even a fraction can dramatically impact gross labor sales and fixed gross profit.

Let’s look at the numbers.

https://www.petroautomotive.com/blog/how-increasing-hours-per-ro-by-03-can-transform-gross-profit

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