Lowell Financial sent a “goodwill” payment to apologise for poor call handling ! 😁
Lowell took over my case from Vanquis Bank last autumn, though I don’t owe to this credit card company. Vanquis rejected my last payment nine months ago, charged off the account, and sold my account data to Lowell against my wishes. I explicitly told Vanquis to transfer the account lawfully, via deed of assignment, though they ignored me.
I was on a call with a manager at Lowell Financial. While I was explaining what the law says about data handling and deed of assignment, the line dropped. When I called back, a call handler refused to reconnect me to the manager and demanded my date of birth, which I do not provide to third parties. He then accused me of sounding like a “freeman on the land conspiracy theorist.” When I asked what that meant, he refused to explain and still wouldn’t transfer me before disconnecting the call.
Once I finally reached the manager again, I apologised for the delay (the company didn’t have my phone no). I didn’t complain, I simply asked whether he knew what “freeman on the land conspiracy theorist” meant? 🤭 The manager apologised for the experience and said he would monitor the call and discipline the handler if necessary. 😄
He also offered to request that my case be closed based on the information I gave him, though he couldn’t guarantee that Lowell Portfolio would agree - so we’ll see.
Lowell sent a £25 cheque as an apology for the poor call handling. 👏Staying polite clearly paid off for me!
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Lowell Financial sent a “goodwill” payment to apologise for poor call handling ! 😁
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