11d • ☕ Customer Service
Hospitality VS Service
A Coffee Shop
- Service: You order a latte. The barista correctly charges you, makes the latte to standard recipe, and hands it to you. Transaction complete.
- Hospitality: The barista greets you by name, asks if you want your usual, notices you look tired, and offers an extra shot on the house with a warm smile. The latte is perfect, but the experience makes you feel good.
1
4 comments
Hospitality VS Service
powered by
skool.com/cafe-and-restaurant-coach-8066
Hospitality Community For Cafe & Restaurant Owners To Master Service, Streamline Operations, Access Courses, And Connect With Cafe & Restaurant Pros.
Suggested communities
Powered by