Rules/regs + build question for AI voice calling agents
For those running AI voice calling agents (Retell/VAPI/Bland etc.) for outbound lead calls — what are the actual compliance rules you're operating under? Specifically:
  1. Consent/disclosure for AI-generated calls (TCPA if calling into the US, DND/TRAI registry if calling into India)
2. Call recording disclosure requirements
3. DNC list handling and opt-out flows
And on the build side — how did you actually implement this to stay safe? Is it baked into the voice agent's script itself (disclosure line at call start, opt-out keyword detection cutting the call), or handled as a separate pre-call layer (DNC check + consent logging before dialing)?
Would love to hear what's actually worked for people running this at scale.
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3 comments
Shadab Khan
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Rules/regs + build question for AI voice calling agents
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