How to Simulate Agent Transfer in Retell for Multilingual Support?

I am using Retell for a voice agent project and I would like to know if anyone has experience simulating the transfer from one agent to another. My goal is to handle conversations in both English and Spanish, as the native multilingual support is not working as expected.

In VAPI, I managed to achieve this using a feature called “squad”, where an agent transfers to another when it detects that the client wants to continue in a different language.

Does anyone know if something similar is possible in Retell? Any tips or suggestions?

Thanks in advance!

4 comments