Converting Call Centers to Voice AI? · Brendan's AI Community

Converting Call Centers to Voice AI?

Anyone heard of any SaaS platforms or agencies that are getting traction and successfully solving this problem?

I started having some discussions with colleagues in the space that work with collections agencies, and a majority of these LARGE call centers are surprisingly way behind when it comes to adopting AI and moving their offshore human agents to voice agents. Given they are pretty standardized conversations, I was curious if anyone had more understanding of this call center space and what's going on there. Maybe there are challenges I am unaware of...

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