📞 Call Transfer Assist & Agent Setup – Need Clarification

Hey team! Quick question as I’m setting up an AI voice agent for a new client.

Since we can't ask the client to change their main business number, I’m assuming we’ll need to use call forwarding to route incoming calls to the AI agent.

But here’s where I’m stuck:If the caller needs to speak with a human and the agent tries to transfer the call back to the business’s main number, does that create an infinite loop? Or is there a standard way to break that chain so the call lands with a real person?

Would love to hear how you all handle this in your setups.

Thanks in advance 🙏

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