Building voice/SMS platform for real estate

Hi! I've been building a vertical SaaS for real estate teams, just want to share what I have so far.

It is basically a voice/sms agent that handles in & outbound calls with warm transfers to humans and sends them a context SMS before the call connects.

The UX is hard to get right. I want to build a unified context with calls and text from both humans and AI combined into one inbox to improve the personalization of AI follow-ups while allowing humans to be informed and in the loop.

If the AI talks to a lead, then a human follows up, then the AI follows up again later, I don’t think those should feel like separate systems.

I will share more as I build this out, appreciate any feedback!

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