(On-Site) System Administrator | Pay: $75 - $85k/yr.

Location: New York, NY

About the job

Scope of Role:

Configuring, maintaining, and upgrading all elements of the end-user technology. This includes, but it is not limited to, on-site computers, laptops, IP phones, security appliances, and storage devices. The Specialist also manages the day-to-day operations of the IT department’s Help Desk, ensuring incidents and requests are handled promptly and effectively.

Responsibilities:

Virtualization and operations of servers
Install, configure, maintain, and update end-user technology (e.g. Desktops, laptops, printers, peripherals).
Provide technical support via phone, email, and in-person, troubleshooting hardware, software, and network issues.
Manage user accounts and groups in various systems (e.g. AD, O365, Egnyte, Avaya).
Facilitate onboarding, separations, and desk moves, ensuring all technology needs are met.
Resolve Help Desk incidents promptly; document issues and resolutions.
Learn and support the Center’s user applications (e.g. Aleph, Asana, Zoom, BrightSign, etc.).
Proactively engage in troubleshooting.
Desktop: Troubleshoot Windows/macOS, Microsoft 365, Office Suite, hardware setup, remote support tools, patch management.
Network: Knowledge of TCP/IP, DNS, DHCP; VPN setup; experience with routers, switches, firewalls, and wireless networking.
Execute networking tasks (E.g. Data cabling, VLAN configuration, and firewall rule setup).
Configure and troubleshoot VPN for remote users.
Maintain network security (access control, CCTV) and ensure IT policy compliance.
Monitor network availability and ensure optimal uptime.