22h • Job Postings
(On-Site) Desktop Support Specialist
Location: Webster, NY
About the job
Job Description:
- Scope of the work is mentioned below:
- Onsite support
- Break Fix support
- IMACD Services
- Onsite end user software support services
- Deskside software Support
- Refresh & Disposal
- Hands & Feet Support
- Warehouse and Technology Support Services
Service Description
- Provide support for customer-approved end user devices such as desktops, laptops, and printers.
- Provide priority assistance to VIP users when feasible
- Provide IMACD and administrative support – Hands and feet for client Locations during local business hours for the End User Computing, print and file server, IP telephony and video conferencing systems.
- Third Party Vendor (TPV) and OEM co-ordination for PCs, laptops and printers.
- Provide hands and feet support on demand for audio visual rooms system in coordination with the collaboration team.
- Provide hands and feet support for the IP telephony end user device, i.e IP telephone, when required.
- Onsite Support Services: IMACD, hardware break fix support, deskside software support, refresh & disposal, hands & feet support
- Service Requests and IMACDs
- Hardware Break fix support of Customer provided end user devices.
- Hands and Feet Support for Server Break/Fix.
- End User Desk Side Support.
- Knowledge management (SOPs, Troubleshooting Guide)
- Inventory management for client Locations
- The On-site support services shall be provided during local business hours.
- Fluency in local language as per the geographical and cultural requirement and English speaking to good standard.
- Provide or oversee, as appropriate, all installations, de-installations, cascades, moves, add and changes for all EUC equipment, software, and related Services for Customer.
- Coordinate, plan, and schedule IMACDs with all affected IT functions.
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(On-Site) Desktop Support Specialist
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