(Hybrid) Helpdesk Associate | Pay: $17 - $29/hr.

Location: Dallas, TX

Position Summary

The Help Desk Associate (Level 1) role is an integral part of our growing team. We are looking for a competent Help Desk Associate to provide fast and useful technical assistance on computer systems. You will answer queries on basic technical issues and offer advice to solve them. A Help Desk Associate must have good technical knowledge and be able to communicate effectively to understand the problem and explain its solution. They must also be customer-oriented and patient to deal with difficult customers. The goal is to create value for clients that will help preserve the company's reputation and business.

Core Responsibilities

Day to day technical and application support for external clinician network and internal CVS Health employees
Customer engagement via ticketing system, inbound and outbound, and email channels
Resolve iOS and Signify Application related issues.
Resolve basic ADP, OKTA and other application issues. Basic MacOS, Windows OS devices for external provider Signify Health employees
Respond, coordinate, and monitor hardware fulfillment requests for iPad and peripherals
Escalate and manage tickets transferred to other departments
Keep customers and tickets documentation up to date
Respond to customer questions and as needed guide customer to resolution
Follow up with customers on unresolved issues for reopened tickets and callbacks
Actively demonstrates teamwork at all times by collaborating on ad hoc projects

We Are Looking For:

High School Diploma or equivalent.
Minimum 1 year of successful work with technical support in a helpdesk environment
‘Customer First’ Mindset and Collaborative
Experience supporting Windows OS / Hardware, Apple iOS/ Software / iPad hardware via phone and email
Proven analytical and problem-solving abilities
Experience with Helpdesk ticketing systems
Strong customer service skills (Written and verbal)
Experience with web-based applications and mobile device management tools (Google Workspace, Slack, MaaS360, Workspace One) preferred

Job Link: https://www.linkedin.com/jobs/view/4342392440/?alternateChannel=search&trk=d_flagship3_search_srp_jobs&refId=1QRNQO%2BrOb88DBABRYPoAw%3D%3D&trackingId=tQeUqpoABQBLpHsALYn%2FDQ%3D%3D

0 comments